Terms & Conditions – Jobcareguide

Revised: September, 2024

Advertising Terms of Use

These terms and conditions (“Terms”) govern all Advertisers (defined as “Advertiser,” “you,” and “your”) that:

• Have accessed the JOBCAREGUIDE Employer website as an advertiser via https://jobcareguide.com/
• Have placed a Job Ad on https://jobcareguide.com/;
• Have been advised that applications submitted in respect of the position advertised in the relevant ad will be stored on your behalf within https://jobcareguide.com/; and
• Have utilised any features of the Site or JOBCAREGUIDE’s Products offered through the Site.

Your access to and use of the information, materials, and services provided on this Site is conditional upon your acceptance and compliance with the Terms.

Depending on what level of Service you choose, there may be other terms that govern your relationship with JOBCAREGUIDE in conjunction with these Terms.

For the purposes of this Agreement, the words “JOBCAREGUIDE“, “BICOSHOPONLINE Limited“, “We“, “Our” and “Us” refer to https://jobcareguide.com/ and “Site” to materials delivered on https://jobcareguide.com/

The Site is owned and operated by BICOSHOPONLINE Limited, defined as (“JOBCAREGUIDE,” “we,” “us,” and “our”).

Your continued use of this Site will be deemed as acceptance of these Terms by you.

Variation of Terms

1. JOBCAREGUIDE may vary these Terms at any time. If JOBCAREGUIDE varies these Terms, it will provide notice by publishing the varied Terms on the Site.

2. You accept that by doing this, JOBCAREGUIDE has provided you with sufficient notice of the variation to its Terms.

Payment

3. All amounts owing to JOBCAREGUIDE must be paid before the Service will be fulfilled.

4. You are obliged to pay for the services that JOBCAREGUIDE agrees to provide you with, regardless of whether you utilize or fully utilize those services. If you do not provide JOBCAREGUIDE with the necessary materials or information for JOBCAREGUIDE to deliver these services to you, you are still liable to JOBCAREGUIDE for full payment.

5. Make Payments using Cellulant, EFT / Bank Transfer, Mobile Money or other relevant approved platforms dependent on the selected payment method.

6. If you do not pay for services rendered on time, JOBCAREGUIDE may disable your account without notice and refuse to supply further services to you.

7. You agree that JOBCAREGUIDE may disclose this information to a credit reporting agency or any other interested person.

Intellectual Property Rights

8. JOBCAREGUIDE retains all intellectual property rights subsisting in any of the goods and services provided to you by JOBCAREGUIDE.

Limitation of Liability and Disclaimer

9. JOBCAREGUIDE provides no warranty to you that services generally available through the Site will be uninterrupted or error-free. Except where we are unable to exclude our liability by legislation, we, our officers, employees, agents, and contractors, will not be liable in any way to you or anyone else for any loss or damage, however it arises (whether in contract, negligence, or otherwise) out of or in connection with your access and use of the Site.

10. In the case of goods or services supplied or offered via the Site, liability for breach of an implied term which cannot be excluded by legislation, is limited at our option to either the supply of the goods or services (or the equivalent goods or services) again or the payment of the cost of having the goods or services supplied again.

11. Our limitation of liability under these Terms applies to direct, indirect, consequential, special, punitive, or other damages that you or others may suffer, as well as damages for loss of profit, business interruption, or the loss of data or information, even if we are informed of their possibility.

12. JOBCAREGUIDE accepts no responsibility or liability for any errors in your advertisements, and you must check your advertisements for errors as soon as they are placed on the Site.

13. JOBCAREGUIDE agrees to use reasonable efforts to publish advertisements in the shortest possible time.

14. JOBCAREGUIDE cannot and does not guarantee you that files available for downloading through the Site or delivered via electronic mail through the Site, or features and products available through the Site, will be free of infection or viruses, worms, Trojan horses, or other code that manifests contaminating or destructive properties. You are responsible for implementing sufficient safety procedures and checkpoints to satisfy your particular requirements for the accuracy of data input and output and for maintaining a means external to the Site for the reconstruction of any lost data.

15. JOBCAREGUIDE acts as a medium through which individuals seek employment opportunities. JOBCAREGUIDE does not vet, nor is it responsible for vetting candidates or the representations they make, whether oral or in writing – including those representations appearing in candidates’ resumes.

Changes to the Site

16. JOBCAREGUIDE reserves the right at All times, without the need to have to provide any notice to you, to alter the functionality and/or appearance of its products and services available from JOBCAREGUIDE or the Site itself, including but not limited to advertisements on the Site and/or as they are represented on mobile communication devices.

Your Obligations

17. You warrant and agree that:

a. you have the legal capacity and power to agree to be bound by these Terms and perform the obligations under them;

b. advertisements and other works posted on the Site do not breach the intellectual property rights of any third party;

c. all files delivered to JOBCAREGUIDE will be free of infection or viruses;

d. you will not use the Site for any illegal purpose;

e. you will not use the Site or any features of the Site or products offered on the Site to upload, download, transact, store, or make available data that is unlawful, harassing, threatening, harmful, tortious, defamatory, libelous, abusive, violent, obscene, invasive of another’s privacy, racially or ethnically offensive or otherwise in our opinion objectionable or damaging to JOBCAREGUIDE, the Site users or persons generally;

f. if you have engaged a third-party provider to obtain data and/or obtain services from the Site on your behalf, you understand that a breach of these Terms by that provider will be deemed to be a breach of the relevant Terms (including the Product Terms) by you, and JOBCAREGUIDE will have the right to take action against you on account of that breach (even if you had no knowledge of, and no involvement in, the said breach); and

g. if applicable, you have complied with your obligation under clause 49 of these Terms.

18. You may not assign or transfer any rights and obligations pursuant to these Terms to any other person or entity without JOBCAREGUIDE’s prior written approval (which will not be unreasonably withheld). If you are a company, any change in your effective control shall be deemed an assignment for the purpose of this clause.

19. You indemnify and will keep indemnified JOBCAREGUIDE, its officers, employees, and agents against all claims, actions, suits, liabilities, actual or contingent costs, damages, and expenses incurred by JOBCAREGUIDE in connection with:

a. any breach of these Terms or the Product Terms by you;

b. any negligent act or omission by you;

c. the listing or proposed listing of any advertisement by you on the Site or any related site; or

d. an actual or alleged breach by you of any law, legislation, regulations, by-laws, ordinances, or codes of conduct that occurs as a consequence of your advertisement appearing on the Site.

20. You agree at all times to deal with any information or products provided by JOBCAREGUIDE or accessed from the Site in a manner that abides by all applicable laws of Ghana or of any other relevant jurisdiction (including, without limitation, privacy and copyright laws).

21. Except as otherwise permitted under these Terms, you may not modify, copy, reproduce, republish, upload, post, transmit, or distribute in any way any material from this Site, including code and software.

22. You may not use data mining, robots, screen scraping, or similar automated data gathering, extraction, or publication tools on this Site (including without limitation for the purposes of establishing, maintaining, advancing, or reproducing information contained on our Site on another website or in any other publication), without JOBCAREGUIDE’s prior written approval.

23. You may not use the Site to post any pyramid scheme on the Site, and you also may not ask or require any candidate to pay a fee, charge, cost, or any money whatsoever to apply for any job advertised on the Site whether such fee, charge, cost or money is asked or required of the candidate in the job advertisement itself or in any communication with the candidate that takes place as a result of a job advertisement placed on the Site.

24. You may not use any feature of the Site to send any unsolicited commercial electronic messages to candidates, whether individually or as a group. Candidate management tools may only be used to communicate with candidates in accordance with the Product Terms.

25. You must not release to the public any news release, advertising material, promotional material, or any other form of publicity relating to JOBCAREGUIDE without JOBCAREGUIDE’s prior written approval.

26. Any advertisements acquired by you from JOBCAREGUIDE must not be on-sold or supplied by you to third parties unless you are a media buyer (as approved by JOBCAREGUIDE) whose primary business it is to acquire media on behalf of third parties or unless you are a job recruiter and supply job recruitment services (as approved by JOBCAREGUIDE) in conjunction with the advertisements.

Misuse of candidate data and on-selling

27. Any personal information of any candidate that you obtain through your use of the Site or any features of the Site or products offered on the Site (including job applications received from candidates) must only be used by you in relation to your genuine employment and/or recruitment activities.

28. Selling or offering services or products (such as learning or educational courses or tools) to candidates whose personal information you have obtained through your use of the Site (including job applications received from candidates) is considered by JOBCAREGUIDE to be a misuse of candidate data and is prohibited.

29. You may not under any circumstances provide any candidate personal information you have obtained through your use of the Site (including job applications received from candidates) to any other party, including to any affiliate or related party of yours (unless JOBCAREGUIDE has otherwise consented to this). This restriction on forwarding personal information applies irrespective of whether you receive direct financial benefit for doing so.

30. JOBCAREGUIDE is resolute in its determination to prevent the misuse of candidate data. If JOBCAREGUIDE believes that you have misused candidate data for any reason, JOBCAREGUIDE reserves the right to:

a. immediately suspend or terminate your account, and/or suspend or terminate the account of any party that has received candidate personal information from you in breach of these Terms;

b. report any potential contraventions to the relevant authorities and/or

c. take legal action against you, including any number of remedies provided by law and the award of monetary damages.

Placing Advertisements

31. You must ensure that all advertisements posted to the Site comply with all applicable legislation, regulations, by-laws, ordinances, and codes of conduct.

32. You must adhere to the principles of truth in advertising.

33. You are not permitted to insert links to an external website or an externally hosted application form:

a. within the details of a job ad except in the apply options;

b. within or from a previously approved externally hosted application form;

c. within an employer/company profile; or

d. within any communications with a candidate via Talent Search without JOBCAREGUIDE’s approval, which may be granted, withheld, or withdrawn at JOBCAREGUIDE’s discretion.

34. You are not permitted to promote or refer to brands other than those associated with your business (or a business operated by a related party to you):

a. within the details of a job ad (including from the apply functions);

b. from within JOBCAREGUIDE’s job application process;

c. within or from a previously approved externally hosted application form;

d. within an employer/company profile; or

e. within any communications with a candidate without JOBCAREGUIDE’s express approval, which may be granted, withheld, or withdrawn at JOBCAREGUIDE’s discretion.

35. You may only post advertisements on the Site that respect a current employment opportunity at the time of posting the advertisement and for which you are currently recruiting. JOBCAREGUIDE reserves the right to request any information from you that it deems necessary to verify that a genuine employment opportunity exists.

36. You may not post advertisements to the Site to any location outside of Ghana without JOBCAREGUIDE’s approval. JOBCAREGUIDE reserves the right to charge you our then-applicable rate for any advertisement posted to any such location in breach of this clause.

37. You must ensure that advertisements posted to the Site are posted to the appropriate category of the Site. It is your responsibility to familiarize yourself with the advertising requirements of each available category on the Site to ensure the appropriate placement of advertisements.

38. Advertisers must ensure that all information entered into any data entry field, as part of the advertisement classification process, relates directly to the relevant data field category. JOBCAREGUIDE reserves the right to amend, alter or remove any information that does not meet this requirement.

39. JOBCAREGUIDE reserves the right, and Advertisers must accept, as a condition of advertising on the Site, JOBCAREGUIDE’s right to re-classify advertisements posted to the Site, entitling JOBCAREGUIDE to withdraw advertisements from one category of its Site and to republish advertisements in another category on the Site.

40. Job advertisements are valid for up to 45 days, although you can choose to expire the advertisement earlier.

41. The following actions constitute a new/additional job advertisement:

a. Changing the job title of a job advertisement;

b. Changing the job description and requirements;

c. advertisements as these will count against your account, and JOBCAREGUIDE will invoice you accordingly.

Authority to store and retain applications

42. You expressly authorize JOBCAREGUIDE to store and retain all applications submitted in response to the relevant ad within the JOBCAREGUIDE Employer Zone rather than emailing those applications to an external source.

Access:

43. Your access to the JOBCAREGUIDE Employer Zone (and the functionality contained therein) will be via a secure login username and Password issued to you by JOBCAREGUIDE (the Password). The Advertiser is responsible for:

• Providing JOBCAREGUIDE with the identity and contact details of individuals authorized to access the JOBCAREGUIDE Employer Zone on your behalf (authorized users);
• Setting authority limits for all authorized users;\
• Ensuring that any Password provided to authorized users is kept secure and confidential.

44. You are responsible for the use of the Password issued by JOBCAREGUIDE to enable users to gain access to the JOBCAREGUIDE Employer Zone, whether the use is by authorized users or any other person. Any act or omission by an authorized user in respect of the use of the Password and/or the use of the JOBCAREGUIDE Employer Zone that breaches these Terms will be deemed a breach of these Terms by you.

45. Once access to the JOBCAREGUIDE Employer Zone has been granted to you by JOBCAREGUIDE, the Advertiser will have access to the JOBCAREGUIDE Employer Zone and the functionality therein unless such access is terminated by us in accordance with these Terms and/or the Product Terms.

Maintenance:

46. JOBCAREGUIDE will use reasonable endeavors to ensure that the JOBCAREGUIDE Employer Zone is available for authorized users at all times. Notwithstanding this, JOBCAREGUIDE and its third-party service providers may be required to undertake maintenance and upkeep of the JOBCAREGUIDE Employer Zone from time to time. JOBCAREGUIDE will endeavor to limit any ‘downtime‘ period.

Basic Job

Basic Job is our entry-level product that allows you 2(employers/recruiters) to publish a job on our website and receive applications from interested parties. The applications are hosted on our CV database portal called ATS, and recruiters can access and review them any time on the ATS.

1. The basic job is our listing product, which allows you to have a listing slot on the JOBCAREGUIDE website.
2. The listing slot is available for 20 days, after which the listing expires.
3. JOBCAREGUIDE is not responsible for the number of applications and quality of applications you receive.
4. JOBCAREGUIDE does not charge Job seekers for Jobs placed, therefore You cannot for any reason charge any form of payment from Jobseekers.
5. One can only post 1 Job Listing per a Basic Job Credit
6. This allows you access to The ATS (Applicant Tracking System)

Job Boost

The Job boost product increases the volume of job applications by optimizing the audience reach of job adverts through prominent visibility and premium branding.

1. With a Job boost, your job advert gets featured on the homepage, search results page, and company directory pages.
2. A job boost is available for 30 days
3. A boosted job advert gets search prominence in the frontend filters and our respective social media platforms.

Standard Job

The Standard Job Product is our upgraded Listing product, which empowers employers to find the right candidate(s) with ease using the automated relevance feature, which prioritizes “qualified” candidates in the ATS.

1. Standard Job is available for 45 days, after which the listing expires.
2. The standard job allows you to post 45 jobs within these 45 days.
3. The standard Job product automatically highlights all candidates who apply for your Standard Listing role whose profiles match your Job requirements with the “PROFILE MATCH” tag on the ATS. 
4. The Standard Job is featured to ensure your job gets enough prominence
5. You get a complimentary assessment credit to test the skills of candidates who apply for your Standard Job Listing
6. The Standard Job is a self-service, and as a result, shortlisting and interviewing candidates are the sole responsibility of the client/employer.

Bestmatch Job 

The Bestmatch product leverages our automated matching algorithm to match the ten (10) best applicants that match your job requirements and apply for your Bestmatch listing.

1. The Bestmatch product delivers a short list of up to 10 applicants in 10 Working days. Note that this shortlist is based on Applications for your Bestmatch match listing
2. The best match product is suitable for Entry and Mid-level nontechnical roles. As a result, JOBCAREGUIDE would not be held accountable for not getting a suitable candidate for such roles.
3. You get a complimentary assessment credit to test the skills of candidates who apply for your Bestmatch Listing.
4. Bestmatch is a semi-self-service, thus only matching you with the 10 best applicants who may meet your requirements but do not interview or contact candidates for the employer.
5. You get an automated email from the platform with the shortlist of 10 Best Match candidates and reasons for best match selections
6. Your bestmatch Listing gets Programmatic Optimised Prominence, which helps put your listings in front of the right candidates first. For example, passive candidates are invited to apply through job alerts in their email, and job is given visibility on social media.

Executive Recruitment

1. Executive Recruitment starts when all pre-conditions (MOU is signed) of the Service are met.
2. JOBCAREGUIDE will provide end-to-end recruitment of the ideal candidate for the hiring Company (2nd Party). 
3. JOBCAREGUIDE will provide the hiring company with a minimum of 3 qualified candidates (edited CVs taking out their contact details and references) for the hiring company to review. After a review of CVs by the hiring company, a request to meet selected preferred candidates for the interview is made at the Company’s end. (there is the option of using our office space but this comes at a cost- this is negotiated by both parties)
4. Notice must be given to JOBCAREGUIDE within 48 hours to enable the recruitment team and the candidate to prepare adequately for the interview.
5. In the case candidate(s) do not meet requirements during the interview with the hiring company, JOBCAREGUIDE will keep providing candidates to the hiring company till the Ideal candidate is hired.
6. Reasons for rejecting any candidate shall be communicated to the JOBCAREGUIDE within 24 hours after the interview. (This will help to guide our search further)
7. If Virtual interviews will be a formal request may be made so that a recruitment team member may be represented but will not take or influence any decision on the panel.
8. JOBCAREGUIDE will do a replacement only when the hired candidate leaves within three (3) months. After three months of working with the candidate, replacement comes at a cost.
9. Offer letters and any other necessary documents to be presented to the selected candidate by the client; however, share the signed offer letter to JOBCAREGUIDE (Recruitment team)

With this product, JOBCAREGUIDE is responsible for the entire recruiting process, from sourcing candidates to candidates accepting an offer to work.

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Pro Recruit Terms and Conditions

Revised: September, 2024

1. Pro-recruit shall commence when all pre-conditions of the services are satisfactorily completed.

2. (Full payment made, detailed job description and requirements provided, including salary and job location) This product is for mid-level and Entry-level roles.

3. JOBCAREGUIDE shall provide 3- 5 candidates to the hiring company. Candidates will not be thoroughly interviewed but rather their experiences and qualifications will be confirmed through a telephone call and be notified of the Company their CVs will be sent.

4. Candidates must be given at least 48 hours prior notice to any interview, keeping the JOBCAREGUIDE recruitment team informed of the dates set for interviews.

5. JOBCAREGUIDE shall not be responsible if candidates are not given 48 hours’ notice and do not show up for the interview.

6. JOBCAREGUIDE shall only replace candidates if condition three (3) is met. 

7. A replacement of candidates who have worked more than a month or candidates who have been dismissed from the Company due to personal reasons will only be replaced by JOBCAREGUIDE at a service cost/charge.

8. The hiring company(employer) is responsible for all background checks and candidates’ references. JOBCAREGUIDE shall not be held responsible for any theft by a candidate if the hiring company fails to do this.

9. Background checks can be conducted by JOBCAREGUIDE and handed over to the hiring company(employer) at an extra cost, but the responsibility of the candidate depends solely on the employer.

CV WRITING SERVICES

The Curriculum Vitae Writing Terms and Conditions contained herein on this webpage shall govern your use of this Service. By using this Service, you expressly accept all terms and conditions contained herein in full. You must not use this Curriculum Vitae Writing Service if you have any objection to any of these Terms And Conditions.

Service

JOBCAREGUIDE has always allowed job seekers to upload CVs to the platform for job application and job matching purposes.

In a bid to improve our services, JOBCAREGUIDE Ghana has partnered with CVProwriter, a CV writing partner that is committed to providing the best world-class Curriculum Vitae writing services to job seekers. CVProwriter is an organization that subcontracts a pool of writers to help you improve your Curriculum Vitae. This Service requires account activation on the processor’s website (CVProwriter) to allow them to serve you properly by linking you to the relevant Service.

Terms relating to the flow of information in services delivered:

1. At the point of submitting your CV for a free CV review, this will be considered the “opt-in” process whereby the processor will receive your CV as well as personally identifiable information within your JOBCAREGUIDE profile, as listed in point 2.
2. All personal information within your CV, as well as identifiable information such as your name, email address, age, gender, and other items already shared with JOBCAREGUIDE, will be subject to being shared with the processor, CVProwriter.
3. Any details shared on your CV will be accessible to the CVProwriter organization as a processor and the CV writer as a sub-processor.
4. Due to the nature of the partnership, we are required to share account opening details with the processors, such as name and email address. The information shared is strictly for account activation purposes and communication and can only be used for any other purpose when you consent to it.
5. Upon CV rewrite package collection and payment, your CV will be rewritten by a sub-contracted CV writer. This writer will engage with you within the CVProwriter platform.

Data protection

1. CVProwriter is GDPR compliant and will treat your personally identifiable information with confidentiality. CVProwriter will endeavor to ensure all personally identifiable information is treated in accordance with local jurisdiction laws. You will not be contacted outside for any purpose outside of fulfilling CV rewrite means by CVProwriter.
2. By using the CV writing services, you give consent to JOBCAREGUIDE to share your profile and CV details with CVProwriter and its sub-processor.

Data processing

1. The collection of the User’s personal data is necessary, as any refusal to provide such data does not allow JOBCAREGUIDE or CVProwriter to manage and provide the services requested.
2. With particular reference to the purposes of carrying out aggregated analysis and pursuing CVProwriter’s interests, instead, the legal basis of the processing is the “legitimate interest” of JOBCAREGUIDE, CVProwriter, and its clients: in this case, although the law does not mandatorily require the collection of the personal data or essential for providing the Service to the job seeker, it is in any case necessary as such data are strictly connected with the above legitimate interests, which does not override interests or fundamental rights and freedoms of the job seekers. Any refusal to provide such data, therefore, could entail the impossibility of CVProwriter providing the services requested.
3. Finally, in relation to the purpose of legal obligations, the job seeker’s prior consent is not needed as such processing will be carried out for the fulfillment of a contractual obligation; therefore, any refusal to provide such data entails the impossibility of obtaining the Service requested from CVProwriter and JOBCAREGUIDE.

Communication of the data and access to the data

1. The personal data provided by the job seeker, as well as those data collected by the Site in the context of the relevant services provided (e.g. IP addresses), will not be disseminated but may be communicated outside Ghana only for purposes and with the modalities illustrated above, to the following categories of parties:
2. Collaborators, consultants, or self-employed professionals with whom CVProwriter collaborates to carry out technical or organizational activities (such as CV services providers) or with which CVProwriter works for the purpose of providing its services or carrying out marketing activities.
3. The persons and entities indicated above will process the data in their capacity as independent data controllers, pursuant to the applicable laws, as Data Processors or subprocessors. The list of the names of the subjects to which the data are or may be communicated is available at CVProwriter.

Employer Referral Program

Revised: March, 2022

The JOBCAREGUIDE Employer Referral Program Terms and Conditions are in addition to the JOBCAREGUIDE Term of Use and Privacy Policy, to which you agree by using the JOBCAREGUIDE platform. These terms and conditions are a legally binding contract with you or the Company you represent.

By signing up or making use of the employer referral program, you agree to be bound by this Agreement. If you do not agree to be bound by the terms of this Agreement, do not participate in the JOBCAREGUIDE Employer Referral Program.

For you to get a referral credit/reward for inviting a new JOBCAREGUIDE employer:

You must have a valid and verified employer account on JOBCAREGUIDE;

The employer you refer must click on your link, complete the JOBCAREGUIDE Employer Signup process, and be verified by the JOBCAREGUIDE Team.

We will determine in our sole discretion whether your link was used to create the account;

The referred employer who registered the new account must be a new JOBCAREGUIDE employer and not an existing or returning user. We will determine in our sole discretion whether the customer is a new customer;

You will receive a referral credit/reward in your JOBCAREGUIDE account. However, the referral reward is only issued when a referred employer makes a purchase. The referral reward will be valid for one year or at our sole discretion from the date it appears in your account.

Referral credits/rewards are issued to a single JOBCAREGUIDE account at our discretion and cannot be transferred, bartered, or sold.

Participation in the JOBCAREGUIDE Referral Program may require you to submit personal information about you and the customers you refer, such as name and email address. You agree to receive communications from us with regard to your participation in the Referral Program and to allow us to communicate with referred customers about your participation (for example, by disclosing to them that you sent an invitation). Any information collected from you or your referred customers as part of the JOBCAREGUIDE Referral Program will be subject to JOBCAREGUIDE’s Privacy Policy.

JOBCAREGUIDE reserves the right to void your referral credits/reward, terminate your eligibility to earn referral rewards, or terminate your account or the accounts of JOBCAREGUIDE members you refer if you or they take any of the following actions:

Open multiple accounts, including with different email addresses, for the same persons/employers in order to generate additional referral credits/rewards;

Refer employers using spam, display advertising, sponsored links, unsolicited emails, or links on message boards or forums;

Use false names, impersonate other people or employers, or otherwise provide false or misleading information to us;

Offer an incentive to others to register new accounts;

Violate these terms or any other of JOBCAREGUIDE’s terms and conditions in any way or

Participate in JOBCAREGUIDE’s Referral Program if doing so would be prohibited by any applicable laws or regulations.

JOBCAREGUIDE reserves the right in our sole discretion at any time and with or without prior notice to you to add to, remove, or otherwise change these terms, including, without limitation, by changing the amount of the referral credits/reward, revising how you may earn and spend referral credits/rewards, modifying the duration and expiration of referral credits/rewards, changing the maximum amount of referral credit/rewards that you may earn, and stopping the JOBCAREGUIDE Employer Referral Program entirely. We will post an updated version of these terms on the JOBCAREGUIDE website, and you will be deemed to have accepted such changes by continuing to use the JOBCAREGUIDE website or the JOBCAREGUIDE Employer Referral Program after the date such changes are posted.

Refund Policy

1. Online Prepaid Products

This includes Standard listing, Job boost, Basic listing, Assessment, and any other products offered by the Company that require the purchase of credits. Clients opting in for these products are purchasing credits for the desired products, which can be used at any time by the client till the credit is exhausted.

It is the sole responsibility of the client to utilize the credits purchased by them. JOBCAREGUIDE will not be liable for unutilized credits in full or part. This is indicated in all client invoices for online products.

Therefore, there is no refund to clients by JOBCAREGUIDE for this product category.

2. Hybrid Recruitment Products

For Executive Recruitment, we have a nonrefundable 30% deposit.

Where it has been established by either the Recruitment Consultant or the Salesperson that the client’s request cannot be fulfilled, and the client is unsatisfied and has made a request for a refund of the upfront payment made, the request for a refund shall then be processed as detailed below:

“The salesperson shall send the client’s refund request to the Head of Customer Experience or similar role within the business with details of work done by the team, the challenges encountered in fulfilling the engagement, and other information that will help the Head of Customer Experience assess the justification for the refund claim. The Head of Customer Experience will assess the refund claim using the information provided. 

Where the request for the refund is valid, the Head of Customer Experience will forward the request to the Finance Manager with details of the amount to be refunded, the basis for the recommended amount, and the account details of the client.

Upon receipt of the refund request, the Finance Manager shall approve and process it in line with the Company’s payment cycle.” 

3. Banner Ads

Where the advert or marketing plan relating to the Service has been developed by the Company, approved by the client, and deployed as approved, the subsequent refund request shall not be honored by the Company; otherwise, the Company shall process the refund in line with the Company’s payment cycle.

4. Other Services

Where other services offered by JOBCAREGUIDE require upfront payment, refund requests shall be processed in line with the refund policy in the contract of the Service.